Client Relations and Welfare Services (10cr)

Objective

Customership (4 cr)
The students understand the significance of the various stages of life for the development of individual resources, as well as the developmental risks and disturbances related to different ages. They understand the need for help as the starting point for professional activity and the client work process.
They understand the relationships between society, groups and the individual, and factors affecting them. They understand the cultural basis of human relations and their impact on the ways of thinking and acting.
The students recognise the value basis and professional principles of the field in their own activities.
They understand the client as a developing subject acting in his/her own environment, and know the significance of multiple expertise in social and health care work.
Welfare Services (3 cr)
The students recognise determinants affecting the health and wellbeing of the population and understand the significance of the social and health service system and the social security system for ensuring our well-being. The students know the central legislation of social and health care and rehabilitation. They recognize the essential national diseases and threats to the well-being of the population. They understand the significance of disease prevention and the prevention of threats for the wellbeing of the population. They are able to find information on the health status and wellbeing of the population, utilizing the key indicators of health and w

Content

Customership 4 cr
A developing and functioning individual, individual resources and risks to development at the various stages of life.
The individual as part of community and society. Cultural and societal determinants of individual activities. Diversity and encountering it. Customership and employeeship in welfare services as social roles.
The values and ethical principles governing social and health care work, the client work process and client-oriented encountering: holistic approach, cultural impact, empowerment, and dialogue. Multiple expertise. The client’s/patient’s role in social and health services.
Welfare Services 3 cr:
The health status and wellbeing of the population, the determinants affecting them, the key indicators of health and well-being, social problems, essential social, health and rehabilitation services, central legislation of social and health services, various ways of providing services, administration and financing of income security


First Aid and Occupational Safety:
First aid courses 1 and 2 of the Finnish Red Cross. Mental first aid and crisis work, crisis preparedness and first aid in hospitals, civil defence, fire safety, the emergency centre and its activities.
The significance of occupational safety in guaranteeing employees’ health and safety, safety operations at workplaces, threat of violence at workplaces and encountering a violent client

Qualifications

no prerequisites

Assessment criteria, satisfactory (1)

1-5 and pass/fail