Service Design and DevelopmentLaajuus (5 cr)

Objective

The purpose of the course
The purpose of this course is to provide knowledge and skills to utilize service design and customer-centered approach in development activities at private, public and non-governmental organizations. The course focuses on methods and the stages of the service design process.

Competences
Project management competence
Learning and information management competence
Entrepreneur, innovation and working life community competence

Learning outcomes
After completing the course you will be able to describe the service design process and its methods and to use them in development activities.

Content

Orientation to the service design thinking
Service design process
Service design methods and tools
Utilization of service design in development activities

Assessment criteria, satisfactory (1)

Sufficient 1
The student is able to describe the service design process and one of the main methods. The student is able to utilize one phase and method of the service design process in development activities.

Satisfactory 2
The student understands the service design process as a whole, and is able to use two methods in development activities.

Assessment criteria, good (3)

Good 3
The student is able to apply the service design process and its main methods to development activities.He or she uses research-based knowledge to support his or her conclusions.

Very Good 4
In addition to the previous levels, the student is able to analyze the stages of the service design process in development activities based on research knowledge. In addition, he or she is able to analyze the data he or she has collected with the main methods of service design and draw conclusions.

Assessment criteria, excellent (5)

Excellent 5
In addition to the previous levels, the student critically evaluates the service design process and methods applied to the development activities. He or she draws conclusions and suggestions for development in accordance with the service design process.