Clienthood in Health and Social ServicesLaajuus (5 cr)

Objective

The student understands different factors related to development of resources in different age groups and meaning of communal and social interaction to wellbeing and health in different phases of life, and to the emergence of the need for welfare services.
The student recognizes the basic values of social and health services and is able to apply professional ethics in customer service and communication. The student knows the central contents of the legislation related to the position and rights of a client and s/he is able to guide clients to the services required by the legislation.
The student knows international conventions and agreements, and is able to utilize international information sources and channels related to the clients of health and social services. In Addition, s/he is able to cooperate with individuals who come from different cultural backgrounds.

Content

An individual and a family as a client in welfare services. The values and ethical principles in customer service, customer oriented service process and encountering different patients/clients. The position and rights of a patient is health and social services, and related central legislation. International agreements and information sources in client work in health and social services. 

Qualifications

-

Assessment criteria, satisfactory (1)

Excellent (5)Student expresses critical, client orientated and multicultural thinking in his/her studies.Student can apply laws to different clients´cases creatively and many- sided.Student is excellent in group work and supports group to do it´s best.Very good (4)Student expresses client orientated and ethical thinking in his/her studies. Student can solve the clients´ cases many- sided and his/her behavior in a group is very good.Good (3)Student expresses comprehensive thinking on the solutions of clients´cases.Satifactory(2) Student knows the basic things concerning clients in sociali and health care.Student can evaluate development of his/her conscience in work. Poor (1)Student knows the meaning of ethical thinking in encounters of clients and participates to group work. Fail(0)Student does not know major issues concerning clients´rights and status in social and health care and is inactive in group work.

Assessment criteria, good (3)

Good (3) Student expresses comprehensive thinking on the solutions of clients´cases.

Very good (4)Student expresses client orientated and ethical thinking in his/her studies. Student can solve the clients´ cases many- sided and his/her behavior in a group is very good.

Assessment criteria, excellent (5)

Excellent (5) Student expresses critical, client orientated and multicultural thinking in his/her studies.Student can apply laws to different clients´cases creatively and many- sided.Student is excellent in group work and supports group to do it´s best.

Assessment criteria, approved/failed

Fail(0)Student does not know major issues concerning clients´rights and status in social and health care and is inactive in group work.