Reception and Security ServicesLaajuus (5 cr)

Objective

Student
*understands the role of reception and security services in the operation of a company and as a competitive factor
*knows the risks of business premises and their protection methods
*knows the main laws and regulations governing the safety of business premises
*can form a service description for reception and security services
*knows the role of international service culture in reception- and security services.
*knows the demands of international partners in reception- and security services.
*can realize the reception- and secyrity services which meet the international demands.

Content

*assessment of a facility with regard to safety
*alternatives for the implementation of reception and security services
*security systems

Qualifications

Student
*knows the needs of different business environments for activities
*knows the principles of creating a service description

Assessment criteria, satisfactory (1)

For the general assessment criteria of the competence generated by the Bachelor of Hospitality Management degree, please see the website of JAMK University of Applied Sciences (www.jamk.fi/english/forstudents/studyguide). The learning outcomes of a course will be assessed in accordance with its learning objectives on the basis of the skills and knowledge and general competences specified in the National and European Quality Management Systems (NQF/EQF, level 6).

1 (sufficient)
- The students can identify the meaning of reception and security services in the operations of a company and as a competitive factor.

2 (satisfactory)

- The students know the main laws and regulations governing the safety of business facilities.
- The students can formulate a service description for reception and security services.

3 (good)
In addition to the core competence required for grades 1 and 2, the students have a command of the skills listed below, and are also capable of making use of the skills learnt in a critical and innovative way.
- The studenst understand the meaning and roles of reception and security services to the operations of a company and as a competitive factor.
- The students understand the importance of international service culture to reception and security services.

4 (very good)
- The students understand the most common risks to business facilities and the means of protection against these risks.

5 (excellent)
In addition to the core competence required for grades 3 and 4, the students have a command of the skills listed below, and are also capable of making use of the skills learnt in a critical and innovative way.
- The students can evaluate and develop reception and security services as part of the operations of a company and as a competitive factor.
- The students can develop the risk management process of a company.
- The students can evaluate and realize reception and security service packages in accordance with international requirements.

Unless otherwise specified in the curriculum, successfully completed courses will be assessed using a five-point scale: 5 (excellent), 4 (very good), 3 (good), 2 (satisfactory) and 1 (sufficient). A course will be graded as a 0 (fail), if the student is unable to achieve the minimum objectives of the course. In special cases, a course may be graded as an S (pass) or a 0 (fail).