IT Service Management (5cr)

Objective

The students know the management principle of general IT services and can apply it to plan and implement services in practice. They know the principle, components and protocols of network management, and can implement network management with the most common tools.

Content

Fault management, IT service management, OSI network management, management protocols and tools.

Qualifications

Basic studies in network technologies

Assessment criteria, satisfactory (1)

Exam, exercises