Customer Service Training in a Tractor Factory (7cr)

Objective

The students can lead customer groups in a tractor factory. They know tractor manufacture, the operations of a factory, and the structure of tractors well enough to act as independent presenters for the factory.

Content

The operation of a tractor factory, the manufacture and structure of tractors, the basics of customer service, occupational safety

Qualifications

The students know the basic structure of tractors and can use a tractor in farm work

Assessment criteria, satisfactory (1)

Mastery of educational material, assessment by representatives of the factory, self-assessment, reporting