The Business Environment of Service Companies (5cr)

Objective

The students
•are aware of the main social change factors affecting facility services, facility management and tourism and hospitality
•recognize the business environments of facility services and facility management
•understand the social significance of enterprises/organizations in facility management and tourism and hospitality
•are aware of the development prospects of facility management and tourism and hospitality

Content

•Facility management and tourism and hospitality in Finnish society and the key concepts of the field
•the changes in Finnish society and their effects on enterprises and organizations of the service sector
•essential networks, enterprises and organizations in facility management and tourism and hospitality
•the effects of globalization on service businesses and organizations
•the future prospects of service businesses and organizations

Qualifications

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Assessment criteria, satisfactory (1)

The students demonstrate, through versatile assignments, their command of the set learning outcomes.