Facility ServicesLaajuus (10 cr)

Objective

The students
-understand the meaning of facility services in real estate management
*can assess the complexity of providing facilities from the viewpoints of different actors
*can make up a service description
*can use an IT application to facilities planning

Content

-the meaning of facilities services in real estate management
-facility services in various operational environments
providing facilities services in accordance with the service system and the needs of the different actors
*the service description as a guideline
*the analysis of resource factors in production
* computer aided planning tools in facilities services

Qualifications

The students
-understand a service system
-understand the basics of customer oriented, responsible business.

Assessment criteria, satisfactory (1)

For the general assessment criteria of the competence generated by the Bachelor of Hospitality Management degree, please see the website of JAMK University of Applied Sciences (www.jamk.fi/english/forstudents/studyguide). The learning outcomes of a course will be assessed in accordance with its learning objectives on the basis of the skills and knowledge and general competences specified in The National and European Quality Management Systems (NQF/EQF, level 6).

1 (sufficient)
The student
-identifies the totality of producing facility services
-identifies the meaning of facility services in the real estate business
-can use IT software, with support given, in the planning of facility services

2 (satisfactory)

-knows facility management as an international operations model
-knows the perspectives of different participants of producing facility services
-knows the meaning of service specification in a facility service company

3 (good)
In addition to the core competence required for grades 1 and 2, the student has a command of the skills listed below, and is also capable of making use of the skills learnt.

The students
-can analyse the totality of producing facility services from the perspectives of different participants and can perform the expert duties assigned to them in accordance with the totality of producing facility services
-can form service specifications
-can use computer aided software in the planning of facility services

4 (very good)
- The students
can produce facility services in accordance with the service system applicable and take an end result useful to diverse users into account
-understand the meaning of facility management both nationally and internationally

5 (excellent)
In addition to the core competence required for grades 3 and 4, the students have a command of the skills listed below, and are also capable of making use of the skills learnt in a critical and innovative way.

The students
-can evaluate and develop the elements of a service system so that the needs of users are taken into account
-can evaluate European practices of facility management and find ideas from them to develop facility services nationally
-can take advantage of computer aided software in the development of facility services

Unless otherwise specified in the curriculum, successfully completed courses will be assessed using a five-point scale: 5 (Excellent), 4 (Very Good), 3 (Good), 2 (Satisfactory), and 1 (Sufficient). A course will be graded as a 0 (Fail) if the student is unable to achieve the minimum objectives of the course.
In special cases, a course may be graded as an S (Pass) or a 0 (Fail).