Operational Environment in Hospitality (8cr)

Objective

The student
• recognises the operations field of the tourism and hospitality sector and the key factors that impact this
• learns to act responsibly in different tasks within the hospitality sector
• is able to participate as a responsible member in multidisciplinary and multicultural working groups
• is able to analyse and assess his/her own actions and work as part of the operations of a service organisation
• can retrieve and use field-specific information in a critical and ethical way. They can prepare an informative, written presentation for a target audience with linguistic and visual elucidation.
• can also apply the JAMK reporting instructions in their written assignments and use their sources accordingly.

Content

• The tourism and hospitality sector in Finland
• Safety and security training
• Alcohol passport
• Hygiene passport
• Work experience in service and production tasks within the Marata studying environment.
• Information retrieval (in cooperation with the library)
• Production of clear, illustrative texts in a formal style
• Self-assessment of project work
• The essential instructions for reporting in a communicative way

Qualifications

-

Assessment criteria, satisfactory (1)

The student passes the required tasks.