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Client Relations and Welfare Services (10cr)

Course unit code: SZZZ1800

General information


Credits
10 cr
Teaching language
Finnish

Objective

The students understand the significance of the various stages of life for the development of individual resources, as well as the developmental risks and disturbances related to different ages. They understand the need for help as the starting point for professional activity and the client work process.
They understand the relationships between society, groups and the individual, and factors affecting them. They understand the cultural basis of human relations and their impact on the ways of thinking and acting.
The students recognize the value basis and professional principles of the field in their own activities.
They understand the client as a developing subject acting in his/her own environment, and know the significance of multiple expertise in social and health care work.
The students recognize determinants affecting the health and wellbeing of the population and understand the significance of the welfare service. The students know the central legislation of the area. They recognize the essential national diseases and threats to the well-being. They understand the significance of prevention. They are able to find information on the health status and wellbeing of the population.
The student knows the basics of first aid and crisis management.
The student understands why occupational safety is important and knows the partners and legislation.
The student knows the basics of food hygiene.

Content

A developing and functioning individual, individual resources and risks to development at the various stages of life.
The individual as part of community and society. Cultural and societal determinants of individual activities. Diversity and encountering it. Customership and employeeship in welfare services as social roles.
The values and ethical principles governing social and health care work, the client work process and client-oriented encountering: holistic approach, cultural impact, empowerment, and dialogue. Multiple expertise. The client’s/patient’s role in social and health services.
The health status and wellbeing of the population, the determinants affecting them, the key indicators of health and well-being, social problems, essential social, health and rehabilitation services, central legislation of social and health services, various ways of providing services, administration and financing of income security
First aid courses 1 and 2 of the Finnish Red Cross. Mental first aid and crisis work.
The essential areas, legislation and co-operation in occupational safety. Safety operations at workplaces, threat of violence at workplaces.
The essential areas of food hygiene: microbiology, food poisoning, personal hygiene, cleaning, hygiene working methods, control and legislation.

Qualifications

No prerequisites

Assessment criteria, satisfactory (1)

Exam 50%
Assigment 50%

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