Service DesignLaajuus (5 cr)
Code: HL00BD54
Credits
5 op
Teaching language
- Finnish
Responsible person
- Mari Karjalainen
Objective
The object of the course
The object of the course is to provide capabilities for the development of services by means of service design.
Competences
Proactive development
Sustainable development
Operating in a workplace
The learning objectives of the course
You understand the concept and principles of service design in the development of services. You learn the methods of the service design process and customer-oriented development. You gain the capabilities to apply these in development projects of companies and communities and learn to set indicators for the assessment of success. You study the principles, process and tools of service design. After that, you will plan a development work to be carried out in accordance with the service design process. In development work, you apply the basic tools of service design. You propose indicators for assessing the success of service design.
After completing the course, you are able to explain the main principles of design activities and key objectives of service design, specify the key stages and methods of the service design process, use the basic methods of service design in different development tasks, and set indicators for assessing the success of the development work.
You are able to work in a goal-oriented way in a group, present and report the results of your work in accordance with the JAMK guidelines, and reflect upon your own development.
Content
Service design as a concept
Significance of service design
Service design process
Service design tools
Assessment of service design results
Service design metrics
Qualifications
Basics of service management.
Assessment criteria, satisfactory (1)
Adequate 1
You know the main concepts, theories and methods of service design. You present development suggestions. You work in different problem solving situations independently and according to given instructions. You take responsibility for your work. You find self-evalution of your work hard. Your reporting is illustrative but contains some illogicalities and shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying with JAMK reporting instructions.
Satisfactory 2
You understand the main concepts, theories and methods of service design. You can present applicable solutions. You have the practical skills to survive known situations. You can co-operate responsibly in a group and take responsibility of your peer's work. Your reporting is logical and illustrative but has some shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying JAMK reporting instructions.
Assessment criteria, good (3)
Good 3
You can analyse the main concepts and theories of service design in your conclusions. You can combine different knowledge, skills and methods in service design problem solving situations. You can analyse and compare results and present an applicable solution based on them. You manage the practical skills you need to work independently as well as are able work in a goal-oriented way in groups. You can analyse and reason your expertise and improvement points in service design. Your reporting is coherent, justifiable and illustrative. Your text is structured and there occurs occasional language and style errors. You follow JAMK reporting instructions.
Very Good 4
You can evaluate, analyse and utilise the main concepts and theories of service design in your conclusions. You can evaluate and explain the results and the process leading to them. You can present applicable conclusions and development suggestions. You possess practical skills in which you apply the knowledge. You can organise the work of the community and take responsibility for the group tasks. You disclose and rationalise your perspectives. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You take responsibility for the development of the group and the individuals in it. You can analyse your expertise in different sectors reflectively. Your reporting is logical, analytical and professional. Your text is structured, fluent and mainly error-free. You follow JAMK reporting instructions.
Assessment criteria, excellent (5)
Excellent 5
You can critically evaluate and utilise the main theories, concepts and methods. You evaluate, analyse and compare the process, results and recommendations in relation to set objectives and criteria. You possess the practical skills to develop the operations. You lead in a goal-oriented way, by taking responsibility for the tasks in complicated problem solving situations. You take responsibility for the development of the group and the individuals in it. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You reflect the develop of your expertise critically and comprehensively. Your report cogently, presenting a logical and clear entity. You show critical thinking and your text is argumentative and almost error-free. You follow JAMK reporting instructions.
Enrollment
20.11.2023 - 04.01.2024
Timing
08.01.2024 - 20.05.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
School of Business
Campus
Main Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Bachelor's Degree Programme in Business Management
Teachers
- Mari Karjalainen
Groups
-
ZJA24KHAvoin AMK, lita
-
HTLMARMarketing, Business Administration
-
HTL22S1Liiketalouden tutkinto-ohjelma (AMK)
-
HTLDIGDigital Business, Business Administration
-
HTL22SIYLiiketalouden tutkinto-ohjelma (AMK)
Objective
The object of the course
The object of the course is to provide capabilities for the development of services by means of service design.
Competences
Proactive development
Sustainable development
Operating in a workplace
The learning objectives of the course
You understand the concept and principles of service design in the development of services. You learn the methods of the service design process and customer-oriented development. You gain the capabilities to apply these in development projects of companies and communities and learn to set indicators for the assessment of success. You study the principles, process and tools of service design. After that, you will plan a development work to be carried out in accordance with the service design process. In development work, you apply the basic tools of service design. You propose indicators for assessing the success of service design.
After completing the course, you are able to explain the main principles of design activities and key objectives of service design, specify the key stages and methods of the service design process, use the basic methods of service design in different development tasks, and set indicators for assessing the success of the development work.
You are able to work in a goal-oriented way in a group, present and report the results of your work in accordance with the JAMK guidelines, and reflect upon your own development.
Content
Service design as a concept
Significance of service design
Service design process
Service design tools
Assessment of service design results
Service design metrics
Location and time
Course will be executed during week 2-19 2024
Learning space: Moodle
Materials
Stickdorn, M. & Schneider, J. This is service design thinking Amsterdam: BIS Publishers 2011.
ISBN 9781118156308, print ISBN 978-90-6369-279-7, e-book
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. Palvelumuotoilun bisnesskirja. Helsinki: Alma Talent 2019ISBN 9789521435775, printed ISBN 978-952-14-3579-9, e-book
Teaching methods
Class room teaching,support webinar and group work
The classes are during time day, but an alternative way to study will be offered to IY-students
Exam schedules
No exam.
Completion alternatives
Recognition of Prior Learning and Experience
Accreditation
Recognition of informal learning
Studification
More information in the degree regulations and the study guide.
Student workload
Lectures 22 h
Group work 113 h
Content scheduling
Preliminary schedule:
W 2 Pre-assignment
W 3 Lecture
W 4 Lecture
W 5 Lecture
W 6 Group work
W 7 Lecture
W 8 Lecture
W 9 Holidays
W 10 Lecture
W 11 Group working
W 12 Lecture
W 13 Group working
W 14 Lecture
W 15 Group working
W 16 Presentations
W 17 Presentations
W 18 Presentations
W 19 Course feedback
Further information
Assessment on the scale 1-5 based on the group work
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Adequate 1
You know the main concepts, theories and methods of service design. You present development suggestions. You work in different problem solving situations independently and according to given instructions. You take responsibility for your work. You find self-evalution of your work hard. Your reporting is illustrative but contains some illogicalities and shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying with JAMK reporting instructions.
Satisfactory 2
You understand the main concepts, theories and methods of service design. You can present applicable solutions. You have the practical skills to survive known situations. You can co-operate responsibly in a group and take responsibility of your peer's work. Your reporting is logical and illustrative but has some shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying JAMK reporting instructions.
Assessment criteria, good (3)
Good 3
You can analyse the main concepts and theories of service design in your conclusions. You can combine different knowledge, skills and methods in service design problem solving situations. You can analyse and compare results and present an applicable solution based on them. You manage the practical skills you need to work independently as well as are able work in a goal-oriented way in groups. You can analyse and reason your expertise and improvement points in service design. Your reporting is coherent, justifiable and illustrative. Your text is structured and there occurs occasional language and style errors. You follow JAMK reporting instructions.
Very Good 4
You can evaluate, analyse and utilise the main concepts and theories of service design in your conclusions. You can evaluate and explain the results and the process leading to them. You can present applicable conclusions and development suggestions. You possess practical skills in which you apply the knowledge. You can organise the work of the community and take responsibility for the group tasks. You disclose and rationalise your perspectives. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You take responsibility for the development of the group and the individuals in it. You can analyse your expertise in different sectors reflectively. Your reporting is logical, analytical and professional. Your text is structured, fluent and mainly error-free. You follow JAMK reporting instructions.
Assessment criteria, excellent (5)
Excellent 5
You can critically evaluate and utilise the main theories, concepts and methods. You evaluate, analyse and compare the process, results and recommendations in relation to set objectives and criteria. You possess the practical skills to develop the operations. You lead in a goal-oriented way, by taking responsibility for the tasks in complicated problem solving situations. You take responsibility for the development of the group and the individuals in it. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You reflect the develop of your expertise critically and comprehensively. Your report cogently, presenting a logical and clear entity. You show critical thinking and your text is argumentative and almost error-free. You follow JAMK reporting instructions.
Qualifications
Basics of service management.
Timing
01.01.2024 - 19.05.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
School of Business
Campus
Main Campus
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Bachelor's Degree Programme in Business Management
Teachers
- Sari-Maarit Peltola
Groups
-
MPT22S1Palveluliiketoiminnan tutkinto-ohjelma (AMK)
Objective
The object of the course
The object of the course is to provide capabilities for the development of services by means of service design.
Competences
Proactive development
Sustainable development
Operating in a workplace
The learning objectives of the course
You understand the concept and principles of service design in the development of services. You learn the methods of the service design process and customer-oriented development. You gain the capabilities to apply these in development projects of companies and communities and learn to set indicators for the assessment of success. You study the principles, process and tools of service design. After that, you will plan a development work to be carried out in accordance with the service design process. In development work, you apply the basic tools of service design. You propose indicators for assessing the success of service design.
After completing the course, you are able to explain the main principles of design activities and key objectives of service design, specify the key stages and methods of the service design process, use the basic methods of service design in different development tasks, and set indicators for assessing the success of the development work.
You are able to work in a goal-oriented way in a group, present and report the results of your work in accordance with the JAMK guidelines, and reflect upon your own development.
Content
Service design as a concept
Significance of service design
Service design process
Service design tools
Assessment of service design results
Service design metrics
Materials
Stickdorn, M. & Schneider, J. This is service design thinking Amsterdam: BIS Publishers 2011.
ISBN 9781118156308, print ISBN 978-90-6369-279-7, e-book
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. Palvelumuotoilun bisnesskirja. Helsinki: Alma Talent 2019ISBN 9789521435775, printed ISBN 978-952-14-3579-9, e-book
Teaching methods
Group work during lectures.
Exam schedules
During May 2024.
Completion alternatives
Recognition of Prior Learning and Experience
Accreditation
Recognition of informal learning
Studification
More information in the degree regulations and the study guide.
Student workload
135 hours.
Further information
Avoin amk 3
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Adequate 1
You know the main concepts, theories and methods of service design. You present development suggestions. You work in different problem solving situations independently and according to given instructions. You take responsibility for your work. You find self-evalution of your work hard. Your reporting is illustrative but contains some illogicalities and shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying with JAMK reporting instructions.
Satisfactory 2
You understand the main concepts, theories and methods of service design. You can present applicable solutions. You have the practical skills to survive known situations. You can co-operate responsibly in a group and take responsibility of your peer's work. Your reporting is logical and illustrative but has some shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying JAMK reporting instructions.
Assessment criteria, good (3)
Good 3
You can analyse the main concepts and theories of service design in your conclusions. You can combine different knowledge, skills and methods in service design problem solving situations. You can analyse and compare results and present an applicable solution based on them. You manage the practical skills you need to work independently as well as are able work in a goal-oriented way in groups. You can analyse and reason your expertise and improvement points in service design. Your reporting is coherent, justifiable and illustrative. Your text is structured and there occurs occasional language and style errors. You follow JAMK reporting instructions.
Very Good 4
You can evaluate, analyse and utilise the main concepts and theories of service design in your conclusions. You can evaluate and explain the results and the process leading to them. You can present applicable conclusions and development suggestions. You possess practical skills in which you apply the knowledge. You can organise the work of the community and take responsibility for the group tasks. You disclose and rationalise your perspectives. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You take responsibility for the development of the group and the individuals in it. You can analyse your expertise in different sectors reflectively. Your reporting is logical, analytical and professional. Your text is structured, fluent and mainly error-free. You follow JAMK reporting instructions.
Assessment criteria, excellent (5)
Excellent 5
You can critically evaluate and utilise the main theories, concepts and methods. You evaluate, analyse and compare the process, results and recommendations in relation to set objectives and criteria. You possess the practical skills to develop the operations. You lead in a goal-oriented way, by taking responsibility for the tasks in complicated problem solving situations. You take responsibility for the development of the group and the individuals in it. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You reflect the develop of your expertise critically and comprehensively. Your report cogently, presenting a logical and clear entity. You show critical thinking and your text is argumentative and almost error-free. You follow JAMK reporting instructions.
Qualifications
Basics of service management.
Timing
01.09.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
School of Business
Teaching languages
- Finnish
Seats
12 - 40
Degree programmes
- Bachelor's Degree Programme in Business Management
Teachers
- Janne-Valtteri Nisula
Groups
-
ZJA23SMKIKDAvoin AMK, marata, Kiinteistöjohtaminen muuttuvassa toimitilaympäristössä
-
ZJA23SMAvoin amk, marata
-
ZJA21SMKIKDAvoin AMK, marata, Kiinteistöjohtaminen muuttuvassa toimitilaympäristössä
Objective
The object of the course
The object of the course is to provide capabilities for the development of services by means of service design.
Competences
Proactive development
Sustainable development
Operating in a workplace
The learning objectives of the course
You understand the concept and principles of service design in the development of services. You learn the methods of the service design process and customer-oriented development. You gain the capabilities to apply these in development projects of companies and communities and learn to set indicators for the assessment of success. You study the principles, process and tools of service design. After that, you will plan a development work to be carried out in accordance with the service design process. In development work, you apply the basic tools of service design. You propose indicators for assessing the success of service design.
After completing the course, you are able to explain the main principles of design activities and key objectives of service design, specify the key stages and methods of the service design process, use the basic methods of service design in different development tasks, and set indicators for assessing the success of the development work.
You are able to work in a goal-oriented way in a group, present and report the results of your work in accordance with the JAMK guidelines, and reflect upon your own development.
Content
Service design as a concept
Significance of service design
Service design process
Service design tools
Assessment of service design results
Service design metrics
Location and time
Opintojaksolla on pakollisia läsnäolokertoja (6kpl) ja sen lisäksi tulee ryhmän osallistua ainakin kolmeen erilliseen ohjauskertaan.
Pakolliset läsnäolopäivät maanantaisin
Kello 17.00-19.00.
Worskhopit ja ohjaus joka viikko maanantaisin kello 17.00-19.00
Teaching methods
Opetus koostuu pääosin työpajamuotoisesta ryhmätyöskentelystä ja ohjauksesta verkon yli.
Employer connections
Opintojaksolla tehdään ryhmätyönä palvelumuotoilu casetehtävä.
Exam schedules
Ei tenttiä
Completion alternatives
Ei vaihtoehtoisia suoritustapoja.
Student workload
135 tuntia
Opetus 15t
Case 120t
Further information
Avoin amk 40 (kiinteistöliiketoiminta KKD)
Kurssin arviointi kohdistuu pienryhmissä tehtävään casetyösktentelyyn ja visuaaliseen raportointiin. Arviointi rakentuu casetehtävästä ja sen sisällöstä. Tehtävä ja sen arviointiperusteet käydään erikseen läpi ensimmäisellä kontaktikerralla.
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Adequate 1
You know the main concepts, theories and methods of service design. You present development suggestions. You work in different problem solving situations independently and according to given instructions. You take responsibility for your work. You find self-evalution of your work hard. Your reporting is illustrative but contains some illogicalities and shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying with JAMK reporting instructions.
Satisfactory 2
You understand the main concepts, theories and methods of service design. You can present applicable solutions. You have the practical skills to survive known situations. You can co-operate responsibly in a group and take responsibility of your peer's work. Your reporting is logical and illustrative but has some shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying JAMK reporting instructions.
Assessment criteria, good (3)
Good 3
You can analyse the main concepts and theories of service design in your conclusions. You can combine different knowledge, skills and methods in service design problem solving situations. You can analyse and compare results and present an applicable solution based on them. You manage the practical skills you need to work independently as well as are able work in a goal-oriented way in groups. You can analyse and reason your expertise and improvement points in service design. Your reporting is coherent, justifiable and illustrative. Your text is structured and there occurs occasional language and style errors. You follow JAMK reporting instructions.
Very Good 4
You can evaluate, analyse and utilise the main concepts and theories of service design in your conclusions. You can evaluate and explain the results and the process leading to them. You can present applicable conclusions and development suggestions. You possess practical skills in which you apply the knowledge. You can organise the work of the community and take responsibility for the group tasks. You disclose and rationalise your perspectives. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You take responsibility for the development of the group and the individuals in it. You can analyse your expertise in different sectors reflectively. Your reporting is logical, analytical and professional. Your text is structured, fluent and mainly error-free. You follow JAMK reporting instructions.
Assessment criteria, excellent (5)
Excellent 5
You can critically evaluate and utilise the main theories, concepts and methods. You evaluate, analyse and compare the process, results and recommendations in relation to set objectives and criteria. You possess the practical skills to develop the operations. You lead in a goal-oriented way, by taking responsibility for the tasks in complicated problem solving situations. You take responsibility for the development of the group and the individuals in it. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You reflect the develop of your expertise critically and comprehensively. Your report cogently, presenting a logical and clear entity. You show critical thinking and your text is argumentative and almost error-free. You follow JAMK reporting instructions.
Qualifications
Basics of service management.
Enrollment
01.11.2022 - 05.01.2023
Timing
01.05.2023 - 19.05.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
School of Business
Campus
Main Campus
Teaching languages
- Finnish
Seats
0 - 37
Degree programmes
- Bachelor's Degree Programme in Service Business
Teachers
- Sari-Maarit Peltola
Groups
-
ZJA23KMAvoin AMK, marata
-
MPT21S1Palveluliiketoiminnan tutkinto-ohjelma (AMK)
Objective
The object of the course
The object of the course is to provide capabilities for the development of services by means of service design.
Competences
Proactive development
Sustainable development
Operating in a workplace
The learning objectives of the course
You understand the concept and principles of service design in the development of services. You learn the methods of the service design process and customer-oriented development. You gain the capabilities to apply these in development projects of companies and communities and learn to set indicators for the assessment of success. You study the principles, process and tools of service design. After that, you will plan a development work to be carried out in accordance with the service design process. In development work, you apply the basic tools of service design. You propose indicators for assessing the success of service design.
After completing the course, you are able to explain the main principles of design activities and key objectives of service design, specify the key stages and methods of the service design process, use the basic methods of service design in different development tasks, and set indicators for assessing the success of the development work.
You are able to work in a goal-oriented way in a group, present and report the results of your work in accordance with the JAMK guidelines, and reflect upon your own development.
Content
Service design as a concept
Significance of service design
Service design process
Service design tools
Assessment of service design results
Service design metrics
Materials
Stickdorn, M. & Schneider, J. This is service design thinking Amsterdam: BIS Publishers 2011.
ISBN 9781118156308, print ISBN 978-90-6369-279-7, e-book
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. Palvelumuotoilun bisnesskirja. Helsinki: Alma Talent 2019ISBN 9789521435775, printed ISBN 978-952-14-3579-9, e-book
Teaching methods
Group work during lectures.
Exam schedules
During May 2023.
Completion alternatives
Recognition of Prior Learning and Experience
Accreditation
Recognition of informal learning
Studification
More information in the degree regulations and the study guide.
Student workload
135 hours.
Further information
Avoin amk 3
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Adequate 1
You know the main concepts, theories and methods of service design. You present development suggestions. You work in different problem solving situations independently and according to given instructions. You take responsibility for your work. You find self-evalution of your work hard. Your reporting is illustrative but contains some illogicalities and shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying with JAMK reporting instructions.
Satisfactory 2
You understand the main concepts, theories and methods of service design. You can present applicable solutions. You have the practical skills to survive known situations. You can co-operate responsibly in a group and take responsibility of your peer's work. Your reporting is logical and illustrative but has some shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying JAMK reporting instructions.
Assessment criteria, good (3)
Good 3
You can analyse the main concepts and theories of service design in your conclusions. You can combine different knowledge, skills and methods in service design problem solving situations. You can analyse and compare results and present an applicable solution based on them. You manage the practical skills you need to work independently as well as are able work in a goal-oriented way in groups. You can analyse and reason your expertise and improvement points in service design. Your reporting is coherent, justifiable and illustrative. Your text is structured and there occurs occasional language and style errors. You follow JAMK reporting instructions.
Very Good 4
You can evaluate, analyse and utilise the main concepts and theories of service design in your conclusions. You can evaluate and explain the results and the process leading to them. You can present applicable conclusions and development suggestions. You possess practical skills in which you apply the knowledge. You can organise the work of the community and take responsibility for the group tasks. You disclose and rationalise your perspectives. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You take responsibility for the development of the group and the individuals in it. You can analyse your expertise in different sectors reflectively. Your reporting is logical, analytical and professional. Your text is structured, fluent and mainly error-free. You follow JAMK reporting instructions.
Assessment criteria, excellent (5)
Excellent 5
You can critically evaluate and utilise the main theories, concepts and methods. You evaluate, analyse and compare the process, results and recommendations in relation to set objectives and criteria. You possess the practical skills to develop the operations. You lead in a goal-oriented way, by taking responsibility for the tasks in complicated problem solving situations. You take responsibility for the development of the group and the individuals in it. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You reflect the develop of your expertise critically and comprehensively. Your report cogently, presenting a logical and clear entity. You show critical thinking and your text is argumentative and almost error-free. You follow JAMK reporting instructions.
Qualifications
Basics of service management.
Enrollment
01.11.2022 - 05.01.2023
Timing
09.01.2023 - 19.05.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
School of Business
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Bachelor's Degree Programme in Service Business
Teachers
- Janne-Valtteri Nisula
Groups
-
ZJA23KMAvoin AMK, marata
-
MPT21SMPalveluliiketoiminnan tutkinto-ohjelma (AMK)
Objective
The object of the course
The object of the course is to provide capabilities for the development of services by means of service design.
Competences
Proactive development
Sustainable development
Operating in a workplace
The learning objectives of the course
You understand the concept and principles of service design in the development of services. You learn the methods of the service design process and customer-oriented development. You gain the capabilities to apply these in development projects of companies and communities and learn to set indicators for the assessment of success. You study the principles, process and tools of service design. After that, you will plan a development work to be carried out in accordance with the service design process. In development work, you apply the basic tools of service design. You propose indicators for assessing the success of service design.
After completing the course, you are able to explain the main principles of design activities and key objectives of service design, specify the key stages and methods of the service design process, use the basic methods of service design in different development tasks, and set indicators for assessing the success of the development work.
You are able to work in a goal-oriented way in a group, present and report the results of your work in accordance with the JAMK guidelines, and reflect upon your own development.
Content
Service design as a concept
Significance of service design
Service design process
Service design tools
Assessment of service design results
Service design metrics
Location and time
Learing space: Moodle (basic information), creative work Teams
Support webinars in Zoom and Teams channel.
Materials
Stickdorn, M. & Schneider, J. This is service design thinking Amsterdam: BIS Publishers 2011.
ISBN 9781118156308, print ISBN 978-90-6369-279-7, e-book
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. Palvelumuotoilun bisnesskirja. Helsinki: Alma Talent 2019ISBN 9789521435775, printed ISBN 978-952-14-3579-9, e-book
Teaching methods
room teaching,support webinars and group work
Exam schedules
No exam.
Completion alternatives
Recognition of Prior Learning and Experience
Accreditation
Recognition of informal learning
Studification
More information in the degree regulations and the study guide.
Student workload
Lectures and creative workshops 24 h
4 x support webinars 1,5 h
Independent group work 105 h
Further information
Assessment on the scale 1-5 based on the group work
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Adequate 1
You know the main concepts, theories and methods of service design. You present development suggestions. You work in different problem solving situations independently and according to given instructions. You take responsibility for your work. You find self-evalution of your work hard. Your reporting is illustrative but contains some illogicalities and shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying with JAMK reporting instructions.
Satisfactory 2
You understand the main concepts, theories and methods of service design. You can present applicable solutions. You have the practical skills to survive known situations. You can co-operate responsibly in a group and take responsibility of your peer's work. Your reporting is logical and illustrative but has some shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying JAMK reporting instructions.
Assessment criteria, good (3)
Good 3
You can analyse the main concepts and theories of service design in your conclusions. You can combine different knowledge, skills and methods in service design problem solving situations. You can analyse and compare results and present an applicable solution based on them. You manage the practical skills you need to work independently as well as are able work in a goal-oriented way in groups. You can analyse and reason your expertise and improvement points in service design. Your reporting is coherent, justifiable and illustrative. Your text is structured and there occurs occasional language and style errors. You follow JAMK reporting instructions.
Very Good 4
You can evaluate, analyse and utilise the main concepts and theories of service design in your conclusions. You can evaluate and explain the results and the process leading to them. You can present applicable conclusions and development suggestions. You possess practical skills in which you apply the knowledge. You can organise the work of the community and take responsibility for the group tasks. You disclose and rationalise your perspectives. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You take responsibility for the development of the group and the individuals in it. You can analyse your expertise in different sectors reflectively. Your reporting is logical, analytical and professional. Your text is structured, fluent and mainly error-free. You follow JAMK reporting instructions.
Assessment criteria, excellent (5)
Excellent 5
You can critically evaluate and utilise the main theories, concepts and methods. You evaluate, analyse and compare the process, results and recommendations in relation to set objectives and criteria. You possess the practical skills to develop the operations. You lead in a goal-oriented way, by taking responsibility for the tasks in complicated problem solving situations. You take responsibility for the development of the group and the individuals in it. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You reflect the develop of your expertise critically and comprehensively. Your report cogently, presenting a logical and clear entity. You show critical thinking and your text is argumentative and almost error-free. You follow JAMK reporting instructions.
Qualifications
Basics of service management.
Enrollment
01.11.2022 - 05.01.2023
Timing
09.01.2023 - 19.05.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
School of Business
Campus
Main Campus
Teaching languages
- Finnish
Seats
0 - 37
Degree programmes
- Bachelor's Degree Programme in Business Management
Teachers
- Mari Karjalainen
Groups
-
HTL21S1Liiketalouden tutkinto-ohjelma (AMK)
-
ZJA23KHAvoin AMK, lita
-
HTLMARMarketing, Business Administration
-
HTL21SIYLiiketalouden tutkinto-ohjelma (AMK)
Objective
The object of the course
The object of the course is to provide capabilities for the development of services by means of service design.
Competences
Proactive development
Sustainable development
Operating in a workplace
The learning objectives of the course
You understand the concept and principles of service design in the development of services. You learn the methods of the service design process and customer-oriented development. You gain the capabilities to apply these in development projects of companies and communities and learn to set indicators for the assessment of success. You study the principles, process and tools of service design. After that, you will plan a development work to be carried out in accordance with the service design process. In development work, you apply the basic tools of service design. You propose indicators for assessing the success of service design.
After completing the course, you are able to explain the main principles of design activities and key objectives of service design, specify the key stages and methods of the service design process, use the basic methods of service design in different development tasks, and set indicators for assessing the success of the development work.
You are able to work in a goal-oriented way in a group, present and report the results of your work in accordance with the JAMK guidelines, and reflect upon your own development.
Content
Service design as a concept
Significance of service design
Service design process
Service design tools
Assessment of service design results
Service design metrics
Location and time
Course will be executed during week 2-19 2023
Learning space: Moodle
Materials
Stickdorn, M. & Schneider, J. This is service design thinking Amsterdam: BIS Publishers 2011.
ISBN 9781118156308, print ISBN 978-90-6369-279-7, e-book
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. Palvelumuotoilun bisnesskirja. Helsinki: Alma Talent 2019ISBN 9789521435775, printed ISBN 978-952-14-3579-9, e-book
Teaching methods
Class room teaching,support webinar and group work
Exam schedules
No exam.
Completion alternatives
Recognition of Prior Learning and Experience
Accreditation
Recognition of informal learning
Studification
More information in the degree regulations and the study guide.
Student workload
Lectures 22 h
Group work 113 h
Content scheduling
Preliminary schedule:
W 2 Pre-assignment
W 3 Lecture
W 4 Lecture
W 5 Lecture
W 6 Group work
W 7 Lecture
W 8 Lecture
W 9 Holidays
W 10 Lecture
W 11 Group working
W 12 Lecture
W 13 Group working
W 14 Lecture
W 15 Group working
W 16 Presentations
W 17 Presentations
W 18 Presentations
W 19 Course feedback
Further information
Assessment on the scale 1-5 based on the group work
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Adequate 1
You know the main concepts, theories and methods of service design. You present development suggestions. You work in different problem solving situations independently and according to given instructions. You take responsibility for your work. You find self-evalution of your work hard. Your reporting is illustrative but contains some illogicalities and shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying with JAMK reporting instructions.
Satisfactory 2
You understand the main concepts, theories and methods of service design. You can present applicable solutions. You have the practical skills to survive known situations. You can co-operate responsibly in a group and take responsibility of your peer's work. Your reporting is logical and illustrative but has some shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying JAMK reporting instructions.
Assessment criteria, good (3)
Good 3
You can analyse the main concepts and theories of service design in your conclusions. You can combine different knowledge, skills and methods in service design problem solving situations. You can analyse and compare results and present an applicable solution based on them. You manage the practical skills you need to work independently as well as are able work in a goal-oriented way in groups. You can analyse and reason your expertise and improvement points in service design. Your reporting is coherent, justifiable and illustrative. Your text is structured and there occurs occasional language and style errors. You follow JAMK reporting instructions.
Very Good 4
You can evaluate, analyse and utilise the main concepts and theories of service design in your conclusions. You can evaluate and explain the results and the process leading to them. You can present applicable conclusions and development suggestions. You possess practical skills in which you apply the knowledge. You can organise the work of the community and take responsibility for the group tasks. You disclose and rationalise your perspectives. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You take responsibility for the development of the group and the individuals in it. You can analyse your expertise in different sectors reflectively. Your reporting is logical, analytical and professional. Your text is structured, fluent and mainly error-free. You follow JAMK reporting instructions.
Assessment criteria, excellent (5)
Excellent 5
You can critically evaluate and utilise the main theories, concepts and methods. You evaluate, analyse and compare the process, results and recommendations in relation to set objectives and criteria. You possess the practical skills to develop the operations. You lead in a goal-oriented way, by taking responsibility for the tasks in complicated problem solving situations. You take responsibility for the development of the group and the individuals in it. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You reflect the develop of your expertise critically and comprehensively. Your report cogently, presenting a logical and clear entity. You show critical thinking and your text is argumentative and almost error-free. You follow JAMK reporting instructions.
Qualifications
Basics of service management.
Enrollment
01.11.2021 - 09.01.2022
Timing
10.01.2022 - 20.05.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
School of Business
Teaching languages
- Finnish
Seats
0 - 50
Degree programmes
- Bachelor's Degree Programme in Business Management
Teachers
- Sari-Maarit Peltola
Groups
-
MPT20S1Palveluliiketoiminta
-
MPT19SAPalveluliiketoiminta
-
MPT19S1MPalveluliiketoiminta
-
MPT20SMBachelor's Degree Programme in Service Business
-
ZJA21SMPAvoin AMK, marata, AMK-polut
Objective
The object of the course
The object of the course is to provide capabilities for the development of services by means of service design.
Competences
Proactive development
Sustainable development
Operating in a workplace
The learning objectives of the course
You understand the concept and principles of service design in the development of services. You learn the methods of the service design process and customer-oriented development. You gain the capabilities to apply these in development projects of companies and communities and learn to set indicators for the assessment of success. You study the principles, process and tools of service design. After that, you will plan a development work to be carried out in accordance with the service design process. In development work, you apply the basic tools of service design. You propose indicators for assessing the success of service design.
After completing the course, you are able to explain the main principles of design activities and key objectives of service design, specify the key stages and methods of the service design process, use the basic methods of service design in different development tasks, and set indicators for assessing the success of the development work.
You are able to work in a goal-oriented way in a group, present and report the results of your work in accordance with the JAMK guidelines, and reflect upon your own development.
Content
Service design as a concept
Significance of service design
Service design process
Service design tools
Assessment of service design results
Service design metrics
Materials
Oppimateriaali annetaan kurssin edetessä. Kirjallisuus: ks. opintojakson tiedot.
Teaching methods
Työskentely tapahtuu pääosin työpajojen muodossa. Tämä edellyttää paikallaoloa kaikilla kontaktikerroilla.
Kurssin yhteydessä työstetään ryhmissä projektityö, joka arvioidaan.
Completion alternatives
Ei vaihtoehtoisia suoritustapoja.
Student workload
135 tuntia
Further information
Avoin amk 3
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Adequate 1
You know the main concepts, theories and methods of service design. You present development suggestions. You work in different problem solving situations independently and according to given instructions. You take responsibility for your work. You find self-evalution of your work hard. Your reporting is illustrative but contains some illogicalities and shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying with JAMK reporting instructions.
Satisfactory 2
You understand the main concepts, theories and methods of service design. You can present applicable solutions. You have the practical skills to survive known situations. You can co-operate responsibly in a group and take responsibility of your peer's work. Your reporting is logical and illustrative but has some shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying JAMK reporting instructions.
Assessment criteria, good (3)
Good 3
You can analyse the main concepts and theories of service design in your conclusions. You can combine different knowledge, skills and methods in service design problem solving situations. You can analyse and compare results and present an applicable solution based on them. You manage the practical skills you need to work independently as well as are able work in a goal-oriented way in groups. You can analyse and reason your expertise and improvement points in service design. Your reporting is coherent, justifiable and illustrative. Your text is structured and there occurs occasional language and style errors. You follow JAMK reporting instructions.
Very Good 4
You can evaluate, analyse and utilise the main concepts and theories of service design in your conclusions. You can evaluate and explain the results and the process leading to them. You can present applicable conclusions and development suggestions. You possess practical skills in which you apply the knowledge. You can organise the work of the community and take responsibility for the group tasks. You disclose and rationalise your perspectives. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You take responsibility for the development of the group and the individuals in it. You can analyse your expertise in different sectors reflectively. Your reporting is logical, analytical and professional. Your text is structured, fluent and mainly error-free. You follow JAMK reporting instructions.
Assessment criteria, excellent (5)
Excellent 5
You can critically evaluate and utilise the main theories, concepts and methods. You evaluate, analyse and compare the process, results and recommendations in relation to set objectives and criteria. You possess the practical skills to develop the operations. You lead in a goal-oriented way, by taking responsibility for the tasks in complicated problem solving situations. You take responsibility for the development of the group and the individuals in it. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You reflect the develop of your expertise critically and comprehensively. Your report cogently, presenting a logical and clear entity. You show critical thinking and your text is argumentative and almost error-free. You follow JAMK reporting instructions.
Qualifications
Basics of service management.
Enrollment
01.11.2021 - 09.01.2022
Timing
10.01.2022 - 20.05.2022
Number of ECTS credits allocated
5 op
Virtual portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
School of Business
Campus
Main Campus
Teaching languages
- Finnish
Seats
0 - 37
Degree programmes
- Bachelor's Degree Programme in Business Management
Teachers
- Mari Karjalainen
Groups
-
HTL20S1Liiketalous
-
HTLMARMarketing, Business Administration
-
ZJA22KHAvoin AMK, lita
Objective
The object of the course
The object of the course is to provide capabilities for the development of services by means of service design.
Competences
Proactive development
Sustainable development
Operating in a workplace
The learning objectives of the course
You understand the concept and principles of service design in the development of services. You learn the methods of the service design process and customer-oriented development. You gain the capabilities to apply these in development projects of companies and communities and learn to set indicators for the assessment of success. You study the principles, process and tools of service design. After that, you will plan a development work to be carried out in accordance with the service design process. In development work, you apply the basic tools of service design. You propose indicators for assessing the success of service design.
After completing the course, you are able to explain the main principles of design activities and key objectives of service design, specify the key stages and methods of the service design process, use the basic methods of service design in different development tasks, and set indicators for assessing the success of the development work.
You are able to work in a goal-oriented way in a group, present and report the results of your work in accordance with the JAMK guidelines, and reflect upon your own development.
Content
Service design as a concept
Significance of service design
Service design process
Service design tools
Assessment of service design results
Service design metrics
Location and time
Course will be executed 10.1.-20.5.2022
Learing space: Moodle
Support webinars in Zoom.
Materials
Stickdorn, M. & Schneider, J. This is service design thinking Amsterdam: BIS Publishers 2011.
ISBN 9781118156308, print ISBN 978-90-6369-279-7, e-book
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. Palvelumuotoilun bisnesskirja. Helsinki: Alma Talent 2019ISBN 9789521435775, printed ISBN 978-952-14-3579-9, e-book
Teaching methods
Class room teaching,support webinars and group work
Exam schedules
No exam.
Completion alternatives
Recognition of Prior Learning and Experience
Accreditation
Recognition of informal learning
Studification
More information in the degree regulations and the study guide.
Student workload
Lectures 18 h
4 x support webinars 2 h
Group work 116 h
Content scheduling
Preliminary schedule:
W 2 Lecture
W 3 Lecture
W 4 Lecture
W 5 Group working
W 6 Support webinar
W 7 Lecture
W 8 Group working
W 9 Holidays
W 10 Support webinar
W 1 1Lecture
W 12 Group working
W 13 Support webinar
W 14 Lecture
W 15 Group working
W 16 Support webinar
W 17 Lecture
W 18 Lecture
W 19 Lecture
Further information
Assessment on the scale 1-5 based on the group work
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Adequate 1
You know the main concepts, theories and methods of service design. You present development suggestions. You work in different problem solving situations independently and according to given instructions. You take responsibility for your work. You find self-evalution of your work hard. Your reporting is illustrative but contains some illogicalities and shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying with JAMK reporting instructions.
Satisfactory 2
You understand the main concepts, theories and methods of service design. You can present applicable solutions. You have the practical skills to survive known situations. You can co-operate responsibly in a group and take responsibility of your peer's work. Your reporting is logical and illustrative but has some shortcomings. Your text is unstructured and there repeatedly occur some language and style errors. There are some deficits complying JAMK reporting instructions.
Assessment criteria, good (3)
Good 3
You can analyse the main concepts and theories of service design in your conclusions. You can combine different knowledge, skills and methods in service design problem solving situations. You can analyse and compare results and present an applicable solution based on them. You manage the practical skills you need to work independently as well as are able work in a goal-oriented way in groups. You can analyse and reason your expertise and improvement points in service design. Your reporting is coherent, justifiable and illustrative. Your text is structured and there occurs occasional language and style errors. You follow JAMK reporting instructions.
Very Good 4
You can evaluate, analyse and utilise the main concepts and theories of service design in your conclusions. You can evaluate and explain the results and the process leading to them. You can present applicable conclusions and development suggestions. You possess practical skills in which you apply the knowledge. You can organise the work of the community and take responsibility for the group tasks. You disclose and rationalise your perspectives. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You take responsibility for the development of the group and the individuals in it. You can analyse your expertise in different sectors reflectively. Your reporting is logical, analytical and professional. Your text is structured, fluent and mainly error-free. You follow JAMK reporting instructions.
Assessment criteria, excellent (5)
Excellent 5
You can critically evaluate and utilise the main theories, concepts and methods. You evaluate, analyse and compare the process, results and recommendations in relation to set objectives and criteria. You possess the practical skills to develop the operations. You lead in a goal-oriented way, by taking responsibility for the tasks in complicated problem solving situations. You take responsibility for the development of the group and the individuals in it. You are able to have reciprocal discussion aiming at overall understanding and strengthening co-operation between the participants. You reflect the develop of your expertise critically and comprehensively. Your report cogently, presenting a logical and clear entity. You show critical thinking and your text is argumentative and almost error-free. You follow JAMK reporting instructions.
Qualifications
Basics of service management.