Developing Services and Service CultureLaajuus (5 cr)
Course unit code: YMPA2100
General information
- Credits
- 5 cr
- Teaching language
- Finnish
Objective
The students know the services and service culture of their area of expertise and are able to evaluate and develop them. They understand the factors affecting the service processes, they are able to analyse and evaluate them and to adopt a development-oriented approach to service business.
Content
Service processes, their analysis and development
Service culture and its determinants
Service logistics
Service acquisition
Qualifications
Bachelor's degree
Assessment criteria, satisfactory (1)
Assessment is based on knowledge, skills and competence in accordance with the National and European Qualifications Framework, Level 7. The assessment criteria for individual courses are given in an annex to the implementation plan of the course.