Man in the Service EnvironmentLaajuus (10 cr)

Objective

Organisational Behaviour, 5 cr:
The students
*understand the significance of a familiarity with people and diversity as starting points for good service production
* can apply psychological knowledge to interaction within the work community and to service situations
* can evaluate the factors affecting the results of a team and understand the significance of their role and cooperation for the functioning of the team

Consumer Behaviour and Consumer Legislation, 5 cr:
The students
* understand the significance of consumer behavior for the development of services and entrepreneurship
* recognize different psychological, cultural and social factors affecting consumer behaviour
* know the consumer legislation and can use different legal sources of information

Content

•Self-knowledge: human needs, motivation, learning, mental self-regulation
•Physical, mental and social diversity as opportunities and challenges: personality, values, life-cycle, multiculturalism, accessibility
•Social behaviour: interaction, roles, emotional intelligence, social perception, group dynamics, teamwork
•Factors affecting consumer behaviour, the future customer
•Consumer protection

Qualifications

-

Assessment criteria, satisfactory (1)

Exams
Assignments