Facility Service ProductionLaajuus (6 cr)

Objective

Facility services production

The student
- knows the entity of facility services management on a national and international level
- know the business field of facility management
- understands the importance of facility services in the operations of a building
- knows the basics of facility services production in different operating environments
- can formulate a service description
- can evaluate resource factors of facility services production

Content

Content
- the concept of facility management on a national and international level
- the importance of facility services in the operations of a building
- facility services in different operating environments
- producing facility services according to a service system, taking into account a result that meets the needs of different operators/users
- analysing resource factors in production

Qualifications

Operating environment and business competence in tourism and catering services

Assessment criteria, satisfactory (1)

1 (adequate)

The student

- recognises the entity of facility services production
- recognises the importance of facility services in the operations of a building

2 (satisfactory)

- knows facility services management as an international operating model
- knows the viewpoints of different operators in facility services production
- knows the importance of a service description in a facility services company


3 (good)

In addition to the core competence required for grades 1 and 2, the student also knows the following and can apply the acquired learning.
The student
- can evaluate the entity of facility services production from the viewpoints of different operators and can function in an allocated work position within his/her area of expertise according to the entity of facility services production
- can formulate a service description


4 (very good)

- can produce facility services in accordance with the service system with an entrepreneurial approach, and take into account an end result that meets the needs of different users
- understands the importance of the entity of facility services management on a national and international level

5 (excellent)
In addition to the core competence required for grades 3 (good) and 4 (excellent), the student also knows the following and can apply the acquired learning.
- can evaluate and develop factors affecting the service system of facility services from the viewpoints of different operators in a responsible way, and take into account an end result that meets the needs of different users
- can evaluate the European practices of facility services management and draw influences from them for developing facility services on a national level.