Opetussuunnitelmat

Objective

The Student recognizes the field of activity of the Tourism and Services Management sector and the principal factors affecting it. The student understands the concept of service business and the international operating environment of the sector. The student understands the role of service business as a growth factor of the sector and is capable of combining service-related business logic with the strengthening of a company's competitiveness. Student understands the international nature of the field and importance for capability to work in multicultural teams. Student knows the basic concepts of intercultural communication and, with the help of the relevant theories, is able to identify and appreciate cultural diversities in intercultural interaction. The student is capable of applying JAMK's reporting instructions in their written assignments and using references accordingly.

Content

- The Tourism and Services Management sector in Finland and internationally
- The significance of services for the business of companies in the sector now and in the future
- The significance of economic thinking as an underlying factor for service development
- Intercultural communication and working in multicultural teams

Location and time

Contact lessons at Rajakatu Main Campus.

Materials

Statistics, reports and studies in Tourism and Hospitality Industry
Work opportunities
Multi-cultural perspectives

Teaching methods

Lectures
Company visits
Visiting lecturers
Independent study and and familiarization with course materials
Group work
Individual reporting
Self-evaluation

Employer connections

During the course there will be visitors from the working life, some of whom are Jamk alumni. As possible, one or more company visits are organized during the course.

Exam schedules

There's no exam during the course.

Completion alternatives

Recognition of Prior Learning and Experience:
Accreditation (replacement and inclusion)
Recognition of informal learning
Detailed instructions can be found in the degree regulations and study guide.

Student workload

5 credits is 135 hours of studying.
The workload is distributed as follows:
Contact lessons at Rajakatu Main Campus 35 hours
Independent study and and familiarization with course materials 45 hours
Group work 27 hours
Individual reporting 27 hours
Self-evaluation 1 hour

Content scheduling

There are two (2) main topics in the course:
Hospitality services in Finland and globally
Multi-cultural perspectives and working in multi-cultural team

Further information

Course will be passed without a grade (H):
The student recognizes the field of tourism and hospitality industry and the actors that influence it. The student understands the effects of cultural diversity in working environments. The student is able to collect and select information from various sources.

Course is assessed as Fail (0) if the student does not reach the minimum goals set for passing the course.

Evaluation scale

Pass/Fail

Assessment criteria, satisfactory (1)

Assessment Criteria:

Assessment criteria, approved/failed

Pass (S):
The student recognizes the field of Tourism and Services and the actors involved. He/She is able to define the services business and describes its importance in service business and competitiveness. He/She is able to collect and select information from different databases. The student is able to report according to JAMK¿s reporting instructions and in accordance with standards of language and style.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Qualifications

-.

Further information

Korkeakoulupolkuopinnot Gradian opiskelijoille.

Objective

The Student recognizes the field of activity of the Tourism and Services Management sector and the principal factors affecting it. The student understands the concept of service business and the international operating environment of the sector. The student understands the role of service business as a growth factor of the sector and is capable of combining service-related business logic with the strengthening of a company's competitiveness. Student understands the international nature of the field and importance for capability to work in multicultural teams. Student knows the basic concepts of intercultural communication and, with the help of the relevant theories, is able to identify and appreciate cultural diversities in intercultural interaction. The student is capable of applying JAMK's reporting instructions in their written assignments and using references accordingly.

Content

- The Tourism and Services Management sector in Finland and internationally
- The significance of services for the business of companies in the sector now and in the future
- The significance of economic thinking as an underlying factor for service development
- Intercultural communication and working in multicultural teams

Location and time

Webinars are conducted via Zoom

Materials

Statistics and reports in hospitality services
Work opportunities
Multi-cultural perpectives

Teaching methods

Webinars
Group work
Visiting lecturers
Self-study

Exam schedules

No exam

Completion alternatives

Osaamisen tunnistaminen ja tunnustaminen:
Hyväksilukeminen (korvaaminen ja sisällyttäminen)
Muulla tavoin hankitun osaamisen tunnistaminen ja tunnustaminen
Opinnollistaminen
Tarkemmat ohjeet löytyvät tutkintosäännöstä ja opinto-oppaasta.

Student workload

5 credits is 135 hours of studying

Content scheduling

Hospitality management locally and globally
Multicultural perspectives
Sustainability in hospitality services

Further information

Avoin amk 10 (sisältyy max-paikkoihin)

Evaluation scale

Pass/Fail

Assessment criteria, satisfactory (1)

Assessment Criteria:

Assessment criteria, approved/failed

Pass (S):
The student recognizes the field of Tourism and Services and the actors involved. He/She is able to define the services business and describes its importance in service business and competitiveness. He/She is able to collect and select information from different databases. The student is able to report according to JAMK¿s reporting instructions and in accordance with standards of language and style.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Qualifications

-.

Further information

Korkeakoulupolkuopinnot Gradian opiskelijoille.

Objective

The Student recognizes the field of activity of the Tourism and Services Management sector and the principal factors affecting it. The student understands the concept of service business and the international operating environment of the sector. The student understands the role of service business as a growth factor of the sector and is capable of combining service-related business logic with the strengthening of a company's competitiveness. Student understands the international nature of the field and importance for capability to work in multicultural teams. Student knows the basic concepts of intercultural communication and, with the help of the relevant theories, is able to identify and appreciate cultural diversities in intercultural interaction. The student is capable of applying JAMK's reporting instructions in their written assignments and using references accordingly.

Content

- The Tourism and Services Management sector in Finland and internationally
- The significance of services for the business of companies in the sector now and in the future
- The significance of economic thinking as an underlying factor for service development
- Intercultural communication and working in multicultural teams

Location and time

29.8.-30.10.2022
Webinars are conducted via Zoom

Materials

Mara-alan tilastot, toimialaraportit ja tutkimukset sekä restonomin osaamisvaatimukset ja työllistyminen
Kurssilla osoitetut oppimateriaalit ja artikkelit monikulttuurisuudesta sekä kestävästä kehityksestä

Teaching methods

Webinars
Group work
Visiting lecturers
Self-study

Exam schedules

Opintojaksolla ei ole tenttiä

Completion alternatives

Osaamisen tunnistaminen ja tunnustaminen:
Hyväksilukeminen (korvaaminen ja sisällyttäminen)
Muulla tavoin hankitun osaamisen tunnistaminen ja tunnustaminen
Opinnollistaminen
Tarkemmat ohjeet löytyvät tutkintosäännöstä ja opinto-oppaasta.

Student workload

5 credits is 135 hours of studying

Content scheduling

Opintojakso jakautuu kolmeen (3) keskeiseen teemaan:
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Kestävän kehityksen elementit toimialalla kilpailukykyä vahvistavana tekijänä

Further information

Avoin amk 10 (sisältyy max-paikkoihin)

Evaluation scale

Pass/Fail

Assessment criteria, satisfactory (1)

Assessment Criteria:

Assessment criteria, approved/failed

Pass (S):
The student recognizes the field of Tourism and Services and the actors involved. He/She is able to define the services business and describes its importance in service business and competitiveness. He/She is able to collect and select information from different databases. The student is able to report according to JAMK¿s reporting instructions and in accordance with standards of language and style.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Qualifications

-.

Further information

Korkeakoulupolkuopinnot Gradian opiskelijoille.

Objective

The Student recognizes the field of activity of the Tourism and Services Management sector and the principal factors affecting it. The student understands the concept of service business and the international operating environment of the sector. The student understands the role of service business as a growth factor of the sector and is capable of combining service-related business logic with the strengthening of a company's competitiveness. Student understands the international nature of the field and importance for capability to work in multicultural teams. Student knows the basic concepts of intercultural communication and, with the help of the relevant theories, is able to identify and appreciate cultural diversities in intercultural interaction. The student is capable of applying JAMK's reporting instructions in their written assignments and using references accordingly.

Content

- The Tourism and Services Management sector in Finland and internationally
- The significance of services for the business of companies in the sector now and in the future
- The significance of economic thinking as an underlying factor for service development
- Intercultural communication and working in multicultural teams

Location and time

29.8.-30.10. at Rajakatu Main campus.

Materials

Mara-alan tilastot, toimialaraportit ja tutkimukset sekä restonomin osaamisvaatimukset ja työllistyminen
Kurssilla osoitetut oppimateriaalit ja artikkelit monikulttuurisuudesta sekä kestävästä kehityksestä

Teaching methods

Lectures
Company visits
Visiting lecturers
Self-study
Group work

Exam schedules

Opintojaksolla ei ole tenttiä

Completion alternatives

Osaamisen tunnistaminen ja tunnustaminen:
Hyväksilukeminen (korvaaminen ja sisällyttäminen)
Muulla tavoin hankitun osaamisen tunnistaminen ja tunnustaminen
Opinnollistaminen
Tarkemmat ohjeet löytyvät tutkintosäännöstä ja opinto-oppaasta.

Student workload

5 credits is 135 hours

Content scheduling

Opintojakso jakautuu kolmeen (3) keskeiseen teemaan:
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Kestävän kehityksen elementit toimialalla kilpailukykyä vahvistavana tekijänä

Further information

Avoin amk 5 (Gradian korkeakoulupolkulaiset sis. max-määrään)
Hyväksytty (S):
Opiskelija tunnistaa marata-alan toimintakentän ja siinä vaikuttavat toimijat. Hän ymmärtää kulttuurisen monimuotoisuuden vaikutukset työympäristöissä. Opiskelija osaa kerätä ja valita tietoa erilaisista tietovarannoista.


Hylätty (0): Opintojakso on hylätty, mikäli opiskelija ei saavuta opintojakson läpäisylle asetettuja minimitavoitteita.

Evaluation scale

Pass/Fail

Assessment criteria, satisfactory (1)

Assessment Criteria:

Assessment criteria, approved/failed

Pass (S):
The student recognizes the field of Tourism and Services and the actors involved. He/She is able to define the services business and describes its importance in service business and competitiveness. He/She is able to collect and select information from different databases. The student is able to report according to JAMK¿s reporting instructions and in accordance with standards of language and style.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Qualifications

-.

Further information

Korkeakoulupolkuopinnot Gradian opiskelijoille.