Customer Service and Personal Sales (4cr)
Course unit code: IIZY7020
General information
- Credits
- 4 cr
- Teaching language
- Finnish
Objective
The students understand the operating environment of marketing and through it customer service and personal sales work as competitive tools of a company.
Content
The regularities of customer service, elements of the service system, the stages of a customer service incident and personal sales work process, request for quotation and quotation documents
Qualifications
Business Administration 1 and 2
Assessment criteria, satisfactory (1)
Based on written and oral demonstration